Website Maintenance
We’re here to help. From promotional updates to training and support, we provide all the technical assistance you require to make your online business a success.
Website Maintenance Plans & Support:
| 1yr* |
Priority
|
SLA response time
|
Phone Support
|
Ticket System
|
Cost/hr
|
| NO |
P5
|
3-7 business days
|
None
|
Yes
|
$165/hr
|
| NO |
P5
|
3-7 business days
|
Scheduled
|
Yes
|
$150/hr
|
| YES |
P4
|
2-3 business days
|
Yes
|
Yes
|
$135/hr
|
| YES |
P3
|
1-2 business days
|
Yes
|
Yes
|
$150/hr
|
| YES |
P2
|
12 business hours
|
Yes
|
Yes
|
$165/hr
|
| YES | P1 | 4-8 business hours (Emergency support included) | Yes | Yes | $250/hr |
| NO |
**
|
Emergency:
1-4 business hours (24/7) |
Yes
|
**
|
$425/hr
|
NEW! Pre-purchase 5-hour website maintenance packages at a special rate of $150/hr (1 year agreement not required).
Website maintenance can be used for:
- Adding new content (text, images, banners)
- Text and image enhancements
- Promotional updates
- News, offers, and special announcements
- Seasonal content updates
- Working with a design expert on seasonal font and color changes
- Creating promotions, coupons or discounts
- Linking social media to your store
- Adding new pages to your website
- Training and consultation
- Installing software, add-on modules and plug-ins
- Backing up files and databases
- Managing SSL certificates
- Updating hosting, email and domain settings
- Troubleshooting issues
- Managing files and databases on your server
- See All
*P1-P4 support requests that exceed your website maintenance plan’s monthly hours are billed at a discounted rate of $150/hr (standard rate $165/hr). P1-P4 website maintenance requires a 1 year agreement.